It is interesting to think sometimes what it takes to be a successful tradesman. The person whom people like. The one who helps people, day or night, who has lots of loyal customers. Probably, most important are professionalism, enthusiasm and good attitude toward people, desire to help them. This is a very demanding business. People can call at any time, and it is necessary to reply to the call, day or night! Generally, there are not too many calls at night, but if someone calls so late, it is usually for a serious reason. Someone expects to be helped by a professional, so late… And so I wake up, get quickly dressed and rush to help!
The whole business operation is little bit as in the army… A call came, you quickly get ready, make sure you have all you need in the truck – and you quickly drive to your customer.
Truck itself is mechanically properly serviced, very reliable, has all kinds of useful professional tools. It is also stuffed with most commonly used parts, so we can do repair at night, when all stores are closed. Truck has a state of the art GPS navigator. Also it is always clean, very comfortable and has high quality stereo system. It is possible while driving to customer listen to educational books on CD, memory stick or just stream it from a smartphone, all kinds of music, latest news. It is very important to have a comfortable and reliable truck for an emergency plumber, because it is necessary to spend lots of time on the road, driving from one customer to another.
Upon arrival, it is necessary to park properly. Then, take necessary tools, before entering the house put the mask on (COVID 19…), put on gloves and put on indoor shoes or shoe covers. Then we go right away to the problem area. If necessary, we investigate, for example the cause of the leak. Once we know the situation and all details related to work to be done, we present to customer a firm price for the repair. If customer says to go ahead, we usually right away fix the problem. We answer all customer questions, give proper explanations. When the job is done, we remove debris and do general cleanup. We accept all kinds of payment. When possible, we inspect rest of the plumbing on premises to see if we can do little free adjustments for plumbing fixtures, advise customer about plumbing and drain fixtures conditions. Customer can take advantage of our over 20 years experience in drain, plumbing, wet basement waterproofing business and use our rich knowledge about all kinds of trade related topics.
Job is done, payment is taken, so we take off. But this is not the end. Debris and garbage has to be properly disposed. Tools and truck cargo area has to be cleaned. Always necessary to monitor what parts are spent, is there a shortage of parts, and so to buy necessary supplies on time. Always important to make sure all paperwork is in order.
Often people write a positive reviews about us, we thankfully reply to them. It is necessary to write articles, to take care of online presence, advertising of all kinds. Such expenses as car insurance, liability insurance, licensing fees, WSIB, online fees, telephone, internet and other fees – all must be paid properly, on time. Trucks maintenance and repairs are also due, has to be done in proper manner, same as equipment, tools repair and maintenance.
Sometimes work is hard, very hard. But we don’t give up. We work with passion, with energy and determination to fix problem no matter what, we use creative mind, use brain a lot to organize work nicely, prepare properly, then we attack – and then we win. Most of all wins our customer.
If you need not just a job to be done, but a GOOD job to be done – call 24 Hours Plumber 647-660-5030 www.24hoursplumber.com
